Effective Date: [2026-5-8]

1. Introduction

Thank you for shopping with Solar GCC Parts. This policy outlines the terms and conditions governing your orders, including payment, shipping, returns, and after-sales support. By placing an order, you agree to these terms.

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2. Order Confirmation

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• All orders are confirmed once full payment is received.
• Please verify product details (model, quantity, specifications) and shipping address at checkout.
• We reserve the right to cancel suspicious, duplicate, or bulk orders without prior notice.

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3. Payment Methods

We accept secure payment methods including credit/debit cards and PayPal. All transactions are encrypted to protect your information. Orders will only be processed and shipped after payment is fully confirmed.

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4. Shipping & Delivery

4.1 Eligible Countries

We ship to all GCC countries, including the UAE, Saudi Arabia, Kuwait, Bahrain, Qatar, and Oman.

4.2 Shipping Times (Small Parcels ≤2kg)

• Standard GCC Line: 7–12 working days (door-to-door, trackable)
• Express Courier (DHL/Aramex): 3–5 working days (for urgent orders)
• Note: Delivery may take 5–14 working days due to customs clearance, local logistics delays, or peak seasons (e.g., holidays, festivals).

4.3 Shipping Process

• Orders are shipped from China.
• A tracking number will be provided once your order is dispatched.
• Shipping costs are calculated automatically at checkout based on weight and destination.

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5. Bulk Discounts

• 10–49 units: 10% discount (automatically applied at checkout)
• 50+ units: 20% discount (automatically applied at checkout) Discounts cannot be combined with other promotions.

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6. Returns & Exchanges

6.1 Eligibility

• Only unused, unopened, and undamaged products in original packaging are eligible for return.
• Return requests must be submitted within 14 days of delivery.

6.2 Process

1. Contact us with your order number and reason for return.
2. Return approval is subject to verification.
3. Buyer is responsible for return shipping costs unless the item is defective.

6.3 Defective Products

Products with manufacturing defects are eligible for free replacement or refund. Please provide photos/videos of the defect for verification.

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7. Customs & Import Duties

Import duties, taxes, and customs clearance fees are the responsibility of the buyer. We will declare products at a reasonable value to facilitate smooth customs processing.

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8. After-Sales Support

We provide technical support for installation and usage of our solar parts. Most products come with a 12-month warranty against manufacturing defects. Contact us anytime for assistance with your order.

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9. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on our website. Continued use of our services constitutes acceptance of the updated policy.

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If you have any questions about this policy, please contact our support team at [Insert Contact Email].